Politique de remboursement

RIGHT OF WITHDRAWAL

The Customer has the right to withdraw from the contract without giving any reason within fourteen (14) calendar days. The withdrawal period expires fourteen (14) days after the day on which the Customer, takes physical possession of the Products.

To exercise the right of withdrawal, the Client must notify the Company either by post to the following address:

Aloys GmbH - LITO Masters

Landstrasse 246911 Lochau, Austria

Or by e-mail to the following address: contact@litomasters.com its decision to withdraw by means of an unambiguous statement. The Customer may also use the form provided at the end of these GTCS on Annex.

In order for the withdrawal period to be respected, it is sufficient for the Customer to send his communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period, specifying the desire to return the Product under his/her right of withdrawal, indicating the nature of the Product, the date of order and of receipt. The Customer may also attach his/her invoice or order form.

In the event that the right of withdrawal is exercised, the Client will be reimbursed for all payments made to the Company, including delivery costs (with the exception of additional costs arising from the fact that the Client has chosen a different delivery method, if applicable), (with the exception of any additional costs arising from the fact that the Client has chosen a delivery method other than the cheaper standard delivery method offered by the Company) and with the exception of the direct costs of returning the goods, without undue delay and, in any event, no later than fourteen (14) days from the date on which the Company is informed of the Client's decision to withdraw from the contract. The Company will make the refund using the same means of payment that the Client used for the initial transaction, unless the Client expressly agrees to a different means. In any case, this refund will not entail any costs for the Client. The Company may defer the refund until it has the Product in its possession or the Client has provided proof of shipment, whichever comes first.

The Client must return the Products to the Company without undue delay and, in any event, no later than fourteen (14) days after the Client has communicated his decision to withdraw from the contract. This period shall be deemed to have been observed if the Client returns the Product before the expiry of the period. The Customer shall bear the direct costs of returning the Product. The Product must be returned by registered post or equivalent.

In the event of the exercise of the right of withdrawal, the Customer has the choice of requesting either a refund of the sums paid or an exchange of the Product. In the case of an exchange, the return will be at the Customer's expense. The Product must be returned properly protected, in its original packaging, in perfect condition for resale (not damaged or soiled), accompanied by any accessories and the instructions for use and documentation. The Customer shall only be liable for the depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product. For this purpose, the Customer shall only handle and inspect the Product in a manner that would also be permitted in a shop.

The use of the Customer's right of withdrawal is subject to the provisions of Luxembourg Consumer Code.

Please note that custom-made Products made to the Customer's specifications or clearly personalised are not subject to the right of withdrawal and may not be taken back or exchanged.